Influence of Overall Quality and Innovativeness on Actual Usage of Smart Government : An Empirical Study on the UAE Public Sector

The revolution of information and communication technology has been found to shape different sectors of the world. In the 21st century, the idea to administer and govern has gone through a radical transformation and has led to the adoption of new tools which would assist the government in its service enhancement. This study primarily aims at examining the facts impacting the actual usage of smart government among employees within the public sector. A random sampling method was adopted to select the employees who used smart government services. Only 260 respondents were considered with a 60% rate of response, which was taken to be a healthier survey response rate. Partial Least Squares (PLS) Structural Equation Modelling-Variance Based (SEM-VB) method was deployed for assessing model of research by utilizing the software SmartPLS 3.0. The results showed an overall quality (system quality, service quality, and information quality) based on f and innovativeness that significantly impacted the actual utilization of smart government. The study outcome showed the potential to give further insights into smart government, its actual usage, and the role of overall quality and innovativeness. The variance explained in actual usage was recorded at 62%