Influence of service quality on customer satisfaction in Serbian logistics practice
Miloš Dašić, Slaviša Trajković, Krsto Jakšić
| Alternative title: | Uticaj kvaliteta usluge na zadovoljstvo kupaca u logističkoj praksi Srbije |
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| Year of publication: |
2022
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| Authors: | Dašić, Miloš ; Trajković, Slaviša ; Jakšić, Krsto |
| Published in: |
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike. - Blace : Vysoka poslovna škola strukovnich studija Blace, ISSN 2406-2324, ZDB-ID 2872084-2. - Vol. 13.2022, 1, p. 19-24
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| Subject: | logistic service quality | SERVPERF model | customer satisfaction | service quality dimensions | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Logistikdienstleister | Logistics provider | Qualitätsmanagement | Quality management | Logistik | Logistics |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.5937/bizinfo2201019D [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013342019