Influences of experience dimensions on consumer loyalty : the case of travel agencies in East Java
Year of publication: |
2017
|
---|---|
Authors: | Susanti, Christina Esti ; Mandal, Purnendu |
Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 13.2017, 3, p. 340-354
|
Subject: | sense | feel | think | act | relate | experiential value | customer loyalty | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Reisevermittler | Travel agency |
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