Influences of organizational investments in social capital on service employee commitment and performance
Year of publication: |
2013
|
---|---|
Authors: | Ellinger, Alexander E. ; Musgrove, Carolyn (Casey) Findley ; Ellinger, Andrea D. ; Bachrach, Daniel G. ; Elmadağ Baş, Ayşe Banu |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 66.2013, 8, p. 1124-1133
|
Subject: | Dienstleistungsqualität | Service quality | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Sozialkapital | Social capital | Unternehmenserfolg | Firm performance | USA | United States |
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