Influencing Factors on Customers' Intention to Complain in a Franchise Restaurant
Year of publication: |
2011
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Authors: | Kim, Jooho ; Boo, Soyoung |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa : Taylor & Francis, ISSN 1936-8623, ZDB-ID 24937009. - Vol. 20.2011, 2, p. 217-238
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