Influencing factors on customers' intention to complain in a franchise restaurant
Year of publication: |
2011
|
---|---|
Authors: | Kim, Jooho ; Boo, Soyoung |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 20.2011, 1/2, p. 217-237
|
Subject: | Gastronomie | Restaurant industry | Franchising | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | USA | United States |
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