Information and communication technology in retailing : a cross-industry comparison
Year of publication: |
2009
|
---|---|
Authors: | Gil Saura, Irene ; Berenguer Contrí, Gloria ; Ruiz-Molina, María-Eugenia |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 16.2009, 3, p. 232-238
|
Subject: | Einzelhandel | Retail trade | Betriebliches Informationssystem | Business intelligence system | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Varianzanalyse | Analysis of variance |
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