Information multidimensionality in online customer reviews
Year of publication: |
2023
|
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Authors: | Wang, Fang ; Du, Zhao ; Wang, Shan |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 159.2023, p. 1-15
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Subject: | Customer experience | Online reviews | Sensory information | Social information | Cognitive information | Affective information | Diagnostic value | eWOM | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Informationsverhalten | Information behaviour | Produktinformation | Product information | Online-Handel | Online retailing | Online-Marketing | Internet marketing | Informationsverbreitung | Information dissemination | Informationswert | Information value | Social Web | Social web | Information |
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