Information needs matrix as a tool for improvement of customer service process in a manufacturing company : a case study
Wiesław Ciechomski, Szymon Strojny
| Year of publication: |
2022
|
|---|---|
| Authors: | Ciechomski, Wiesław J. ; Strojny, Szymon |
| Published in: |
European research studies. - Piraeus : [Verlag nicht ermittelbar], ISSN 1108-2976, ZDB-ID 2479315-2. - Vol. 25.2022, 2B, p. 336-346
|
| Subject: | Information needs | information needs matrix | customer service | customer relationship management | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.35808/ersj/2966 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013532137