How informational-based readiness and social influence affect usage intentions of self-service stores through different routes : an elaboration likelihood model perspective
Year of publication: |
2022
|
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Authors: | Chen, Chih-Jou ; Tsai, Pei-Hsuan ; Tang, Jia-Wei |
Published in: |
Asia Pacific business review. - London [u.a.] : Routledge, Taylor & Francis Group, ISSN 1743-792X, ZDB-ID 2072350-7. - Vol. 28.2022, 3, p. 380-409
|
Subject: | customer readiness | elaboration likelihood model | informational-based readiness | Self-service stores | self-service technologies | social influence | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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