Informationsmanagement bei Kundenbeschwerden
Volker Nissen; Osman Bayraktar
| Year of publication: |
2009
|
|---|---|
| Authors: | Nissen, Volker ; Bayraktar, Osman |
| Published in: |
HMD : Praxis der Wirtschaftsinformatik. - Wiesbaden : Springer Vieweg, ISSN 1436-3011, ZDB-ID 1015731-1. - Vol. 46.2009, 266, p. 80-89
|
| Subject: | Beschwerdemanagement | Complaint management | Prozessmanagement | Business process management | Versicherungsmanagement | Insurance management | Informationsmanagement | Information management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | German |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003829754