Insights into managers' response behavior : priority and effort
Year of publication: |
2019
|
---|---|
Authors: | Liu, Xianwei ; Law, Chun Hung Roberts |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 77.2019, p. 468-470
|
Subject: | Customer review | Managerial response | Response priority | Response effort |
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