Instrumentation and measurement of multi-channel services systems
Vincent Chevrin and José Rouillard
Year of publication: |
2008
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Authors: | Chevrin, Vincent ; Rouillard, José |
Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 2148430-2. - Vol. 5.2007, 4, p. 333-352
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Subject: | Dienstleistungsqualität | Service quality | Vertriebsweg | Distribution channel | Electronic Commerce | E-commerce | Virtuelle Realität | Virtual reality |
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