Do IT integration and decision-making integration influence service operation performance? : empirical evidence from electrical and electronics distribution firms
Year of publication: |
2019
|
---|---|
Authors: | Ling, Tan Cheng ; Wei Lip Tan ; Sook Fern Yeo |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 33.2019, 4, p. 423-441
|
Subject: | IT integration | decision-making integration | service operation performance | electrical and electronic | communication | planning | flexibility | modularity | business process integration | cross-functional team |
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