Inter-organizational social capital as relationship investments : an empirical investigation of the effects on customers' relationship satisfaction
Year of publication: |
2011
|
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Authors: | Colucci, Mariachiara ; Presutti, Manuela |
Published in: |
Customer relations. - New York : Nova Science Publishers, ISBN 978-1-61761-210-7. - 2011, p. 73-93
|
Subject: | Lieferantenmanagement | Supplier relationship management | Sozialkapital | Social capital | Kundenzufriedenheit | Customer satisfaction | Bekleidungsindustrie | Clothing industry | Textilhandel | Textile distribution | Italien | Italy |
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