Interactional service failures in a pseudorelationship: the role of organizational attributions
Ronald L. Hess, Shankar Ganesan, Noreen M. Klein
| Year of publication: |
2007
|
|---|---|
| Authors: | Hess, Ronald L. ; Ganesan, Shankar ; Klein, Noreen M. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 83.2007, 1, p. 79-95
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Marketingtheorie | Marketing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003438283