Internal costumer satisfaction : Turkish air traffic control services
Ertan Çinar, Ahmet Veral, Soner Demirel
Year of publication: |
April 2017
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Authors: | Çinar, Ertan ; Veral, Ahmet ; Demirel, Soner |
Published in: |
Theoretical economics letters. - Irvine, Calif. : Scientific Research, ISSN 2162-2078, ZDB-ID 2657454-8. - Vol. 7.2017, 3, p. 406-428
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Subject: | Air Traffic Control Services | Internal Customer Satisfaction | INTQUAL | Kundenzufriedenheit | Customer satisfaction | Luftverkehrssicherheit | Aviation safety | Dienstleistungsqualität | Service quality | Luftverkehr | Air transport | Türkei | Turkey |
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