Internal service quality and job satisfaction synergies for performance improvement : some evidence from a B2B environment
Year of publication: |
2011
|
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Authors: | Pantouvakis, Angelos |
Published in: |
Journal of targeting, measurement and analysis for marketing. - Basingstoke : Palgrave Macmillan, ISSN 0967-3237, ZDB-ID 2189090-0. - Vol. 19.2011, 1, p. 11-22
|
Subject: | Interne Dienstleistung | Internal services | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Lieferantenmanagement | Supplier relationship management |
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