Internet banking and customer loyalty : evidence from the French market
Jean-Michel Sahut, Niaz Kammoun, Fréderic Teulon
| Alternative title: | Internet banking et e-loyalty : quelques conclusions issues du marché français Banca por internet y lealtad del cliente : pruebas extraídas del mercado francés |
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| Year of publication: |
janvier-février 2018
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| Authors: | Sahut, Jean-Michel ; Kammoun, Niaz ; Teulon, Frédéric |
| Published in: |
Revue Gestion 2000 : management & prospective. - Louvain-la-Neuve : Recherches et Publ. en Management, ISSN 0773-0543, ZDB-ID 1415978-8. - Vol. 35.2018, 1, p. 151-168
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| Subject: | Internet banking | loyalty | trust | satisfaction | channel | switching costs | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking | Frankreich | France | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Wechselverhalten | Switching behaviour | Internet | Vertrauen | Confidence |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in französicher und spanischer Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011977136