Internet service quality and customer satisfaction : examining internet banking in Greece
Year of publication: |
2009
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Authors: | Santouridis, Ilias ; Trivellas, Panagiotis ; Reklitis, Panagiotis |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 1/2, p. 223-239
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Subject: | Internet | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Griechenland | Greece |
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