Interpreting the success of Zappos.com, four seasons, and nordstrom : customer centricity is but one-third of the job
Richard E. Kopelman; Andy Y. Chiou; Louis J. Lipani; Zhu Zhu
| Year of publication: |
2012
|
|---|---|
| Authors: | Kopelman, Richard E. ; Chiou, Andy Y. ; Lipani, Louis J. ; Zhu, Zhu |
| Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 31.2011/12, 5, p. 20-35
|
| Subject: | Erfolgsfaktor | Success factor | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Produktivität | Productivity |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Erratum enthalten in: Bd. 31 (2011/12), 6 (Sep./Okt.), Seite 79 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009564800