Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Richard E. Kopelman, Andy Y. Chiou, Louis J. Lipani, and Zhu Zhu
| Year of publication: |
2012
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|---|---|
| Authors: | Kopelman, Richard E. ; Chiou, Andy Y. ; Lipani, Louis J. ; Zhu, Zhu |
| Published in: |
Global business and organizational excellence : a review of research & best practices. - Hoboken, NJ : Wiley, ISSN 1932-2054, ZDB-ID 2272974-4. - Vol. 31.2011/12, 6, p. 63-78
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| Subject: | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Produktivität | Productivity | Erfolgsfaktor | Success factor |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009615506