Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Year of publication: |
2017
|
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Authors: | Sadeh, Ehsan |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 1, p. 101-117
|
Subject: | Hospitals | EFQM | DEMATEL | Service quality | Loyalty | Patients' satisfaction | Dienstleistungsqualität | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |
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