Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Martina G. Gallarza (Department of Marketing, University of Valencia, Valencia, Spain), Francisco Arteaga-Moreno (Facultad de Medicina y Odontología, Universidad Católica de Valencia San Vicente Mártir, Valencia, Spain), Giacomo Del Chiappa (Department of Economics and Business, University of Sassari, Sassari, Italy and School of Tourism & Hospitality, University of Johannesburg, Johannesburg, South Africa) and Irene Gil-Saura (Department of Marketing, University of Valencia, Valencia, Spain)
| Year of publication: |
2016
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|---|---|
| Authors: | Gallarza, Martina G. ; Arteaga-Moreno, Francisco ; Del Chiappa, Giacomo ; Gil-Saura, Irena |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 2, p. 165-185
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| Subject: | Loyalty | Satisfaction | Causal model | Perceived value | Intrinsic dimensions of value | Kundenzufriedenheit | Customer satisfaction | Kausalanalyse | Causality analysis | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-07-2014-0241 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011487022