Introduction to the Special Issue: Services Marketing: Perspectives on Service Excellence
Year of publication: |
1997
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Authors: | Bitner, Mary Jo |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 73.1997, 1, p. 3-6
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Saved in:
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