Investigating complaints in business English : an evaluation of data collection methods
Year of publication: |
2007
|
---|---|
Authors: | Geluykens, Ronald |
Published in: |
Economically speaking : essays in honour of Chris Braecke. - Antwerpen-Apeldoorn : Garant, ISBN 978-90-441-2177-3. - 2007, p. 31-45
|
Subject: | Datenerhebung | Data collection | Beschwerdemanagement | Complaint management | Bewertung | Evaluation | Großbritannien | United Kingdom |
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