Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Chayuth Suwanamas, Jirasek Trimetsoontorn and Wanno Fongsuwan (King Mongkut's Institute of Technology at Ladkrabang, Bangkok, Thailand)
| Year of publication: |
2015
|
|---|---|
| Authors: | Suwanamas, Chayuth ; Trimetsoontorn, Jirasek ; Fongsuwan, Wanno |
| Published in: |
Journal for global business advancement : JGBA. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-966X, ZDB-ID 2193383-2. - Vol. 8.2015, 3, p. 283-304
|
| Subject: | physical environment | pleasure | customer satisfaction | loyalty | behavioural intentions | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011535922