Investigating pharmaceutical logistics service quality with refined Kano's model
Year of publication: |
2020
|
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Authors: | Chen, Mu-Chen ; Hsu, Chia-Lin ; Lee, Li-Hung |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 57.2020, p. 1-12
|
Subject: | Pharmaceutical logistics | Refined kano model | Importance-satisfaction model | Service quality | Dienstleistungsqualität | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Logistikdienstleister | Logistics provider | Logistik | Logistics | Pharmaindustrie | Pharmaceutical industry | Arzneimittel | Pharmaceuticals |
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