Latent classes of service quality, logistics costs and loyalty
Year of publication: |
October 2015
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Authors: | Juntunen, Jouni ; Juntunen, Mari ; Juga, Jari |
Published in: |
International journal of logistics : research and applications. - Abingdon : Taylor & Francis, ISSN 1367-5567, ZDB-ID 1401605-9. - Vol. 18.2015, 5, p. 442-458
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Subject: | logistics | service quality | cost | loyalty | latent classes | finite mixture structural equation modelling | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Logistik | Logistics | Logistikdienstleister | Logistics provider | Strukturgleichungsmodell | Structural equation model | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Multivariate Analyse | Multivariate analysis |
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