Investigating the impact of resource capabilities on customer loyalty: a structural equation approach for the UK hotels using online ratings
Year of publication: |
2013
|
---|---|
Authors: | Ramanathan, Usha ; Ramanathan, Ramakrishnan |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 27.2013, 5, p. 404-415
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Resource capabilities | Customer loyalty | Hotel performance variables | Online guest ratings | Hotels | UK |
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