Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Ji Cheng Zhu, Ramakrishnan Ramanathan and Usha Ramanathan
| Year of publication: |
2011
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|---|---|
| Authors: | Zhu, Ji Cheng ; Ramanathan, Ramakrishnan ; Ramanathan, Usha |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 8.2011, 4, p. 418-432
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| Subject: | Dienstleistungsqualität | Service quality | Messung | Measurement | AHP-Verfahren | AHP approach | IKT-Sektor | ICT industry | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009153479