Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Year of publication: |
2017
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Authors: | Pattanayak, Durgesh ; Koilakuntla, Maddulety ; Punyatoya, Plavini |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 34.2017, 3, p. 362-377
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Subject: | Customer satisfaction | Customer loyalty | Market orientation | Service quality | Banking sector | Total quality management | Indien | India | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Dienstleistungsqualität | Bank | Beziehungsmarketing | Relationship marketing | Marketingmanagement | Marketing management | Konsumentenverhalten | Consumer behaviour |
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