Investigating the strategic influence of customer and employee satisfaction on firm financial performance
Year of publication: |
2010
|
---|---|
Authors: | Dotson, Jeffrey P. ; Allenby, Greg M. |
Published in: |
Marketing science. - Catonsville, MD : INFORMS, ISSN 0732-2399, ZDB-ID 883054-X. - Vol. 29.2010, 5, p. 895-908
|
Subject: | Bank | Marketing | Unternehmenserfolg | Firm performance | Bayes-Statistik | Bayesian inference | Theorie | Theory | USA | United States |
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