The investigation of service quality dimensions, customer satisfaction and corporate image in Indian public sector banks : an application of structural equation model (SEM)
Rishi Kant, Deepak Jaiswal, Suyash Mishra
| Year of publication: |
March 2017
|
|---|---|
| Authors: | Kant, Rishi ; Jaiswal, Deepak ; Mishra, Suyash |
| Published in: |
Vision : the journal of business perspective. - Gurgaon, ISSN 0972-2629, ZDB-ID 2436323-6. - Vol. 21.2017, 1, p. 76-85
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| Subject: | Service Quality Dimensions | Customer Satisfaction | Corporate Image | SEM | PSBs | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Indien | India | Strukturgleichungsmodell | Structural equation model | Firmenimage | Corporate reputation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0972262916681256 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011707963