Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect
Kenneth L. Leonard
| Year of publication: |
2008
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|---|---|
| Authors: | Leonard, Kenneth Lynch |
| Published in: |
Journal of health economics. - Amsterdam [u.a.] : Elsevier, ISSN 0167-6296, ZDB-ID 625797-5. - Vol. 27.2008, 2, p. 444-459
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| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Krankenhaus | Hospital | Gesundheitsversorgung | Health care |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003731107