ISO 9001 and the public service : an investigation of the effect of the QMS on the quality of public service organizations
Jorge Armando López-Lemus
| Year of publication: |
2023
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|---|---|
| Authors: | López-Lemus, Jorge Armando |
| Published in: |
International journal of organizational analysis. - Bradford : Emerald, ISSN 1758-8561, ZDB-ID 2435914-2. - Vol. 31.2023, 4, p. 1143-1164
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| Subject: | ISO 9001 standard | Management strategy | Management system | Public sector organizations | Public services | Quality in services | Quality management | Service quality | Qualitätsmanagement | Dienstleistungsqualität | Öffentliche Dienstleistung | Standardisierung | Standardization | Öffentlicher Sektor | Public sector | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOA-05-2021-2753 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014328679