A Six Sigma approach to measure service quality in key dependencies of a government ministry
Year of publication: |
2021
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Authors: | Fontalvo-Herrera, Tomás ; Delahoz-Dominguez, Enrique ; Gonzalez, Yulibeth |
Published in: |
International journal of technology, policy and management : IJTPM. - Geneve : Inderscience Enterprises, ISSN 1468-4322, ZDB-ID 2104993-2. - Vol. 21.2021, 4, p. 317-332
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Subject: | assessment of service | management | public sector | public service | quality metrics | service dimensions | service quality | Six Sigma | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
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