Key determinant factors for retail bank switching in Ghana
Year of publication: |
2013
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Authors: | Narteh, Bedman |
Published in: |
International journal of emerging markets. - Bingley : Emerald, ISSN 1746-8809, ZDB-ID 2257280-6. - Vol. 8.2013, 4, p. 409-427
|
Subject: | Retail bank switching | Core service | Service recovery | Electronic banking | Banking | Ghana | Privatkundengeschäft | Personal banking | Dienstleistungsqualität | Service quality | Bank | Beziehungsmarketing | Relationship marketing | Electronic Banking | Finanzdienstleistung | Financial services |
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