Key factors influencing patient loyalty
Year of publication: |
2016
|
---|---|
Authors: | Lan, Yu-Li ; Hung, Jia-Yi ; Chen, Chien-Chih ; Yao, Cheng-Wen |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 10.2016, 2/4, p. 89-102
|
Subject: | hospital image | patient loyalty | patient satisfaction | perceived medical service quality | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care | Ärzte | Physicians | Konsumentenverhalten | Consumer behaviour |
-
Miao, Rui, (2020)
-
Dayan, Mumin, (2022)
-
The patient experiential quality model scale development and validation
Sediawan, Lisan M. N., (2023)
- More ...
-
Web equity, internet anxiety and consumer's coping behaviour
Yao, Cheng-wen, (2012)
-
Web equity, internet anxiety and consumer's coping behaviour
Yao, Cheng-wen, (2012)
-
Environmental scanning literature : past, present and future research propositions
Wong, Ho Yin, (2012)
- More ...