Key success factors for quality management implementation : evidence from the public sector
Year of publication: |
September-October 2016
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Authors: | Pimentel, Luís ; Major, Maria |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 9/10, p. 997-1012
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Subject: | quality management | total quality management | key success factors for TQM models | public sector | Qualitätsmanagement | Quality management | Erfolgsfaktor | Success factor | Öffentlicher Sektor | Public sector |
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