Knock your socks off service recovery
Ron Zemke and Chip R. Bell
| Authors: | Zemke, Ron ; Bell, Chip R. |
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| Publisher: |
New York, NY [u.a.] : AMACOM |
| Subject: | Reklamation | Servicepolitik |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | VII, 214 S. : Ill., graph. Darst. |
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| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-8144-7084-X |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004595509