Knock your socks off service recovery
Authors: | Zemke, Ron ; Bell, Chip R. |
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Publisher: |
New York, NY [u.a.] : AMACOM |
Subject: | Reklamation | Servicepolitik |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Strategische Planung im Beschwerdemanagement
Mende, Martin, (2006)
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Brückner, Michael, (2007)
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Beschwerdemanagement : aus Beschwerden Verkaufserfolge machen
Haas, Bernhard, (2007)
- More ...
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Management des umwerfenden Service
Zemke, Ron, (1996)
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Service magic : the art of amazing your customers
Zemke, Ron, (2003)
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Service Magic - Take this elixir for tough times
Bell, Chip R., (2003)
- More ...