Service magic : the art of amazing your customers
Ron Zemke and Chip Bell
| Year of publication: |
2003
|
|---|---|
| Authors: | Zemke, Ron ; Bell, Chip R. |
| Publisher: |
Chicago, Ill. : Dearborn |
| Subject: | Customer services | United States | Consumer satisfaction | Customer loyalty | Service industries |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIII, 248 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes index |
| ISBN: | 0-7931-6467-2 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004726480