Knowledge management supporting the innovation strategy in service operations
Year of publication: |
2009
|
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Authors: | Birchall, David ; Giambona, Jeni |
Published in: |
Supporting service innovation through knowledge management : practical insights & case studies. - [Liestal] : Swiss Knowledge Management Forum [u.a.], ISBN 978-3-033-01918-8. - 2009, p. 113-141
|
Subject: | Unternehmensdienstleistung | Business services | Innovation | Wissensmanagement | Knowledge management |
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