Knowledge Management : The Key to Organizational Success

Purpose: This paper attempts to highlight the significant role of Knowledge Management (KM) in improving Organizational Success (OS). KM is widely acknowledged as a critical factor for OS at commercial banks in Egypt.Research Design/Methodology: To assess positive KM, refer to (KM questionnaire, Jakob 2003; and Wiig, 2003) and OS (OS questionnaire Simon et al., 2011). The data of the study was collected from the employees at commercial banks in Egypt. Out of the 382 questionnaires that were distributed to employees at commercial banks in Egypt, 305 usable questionnaires were returned, a response rate of 79%. Multiple Regression Analysis (MRA) was used to confirm the research hypotheses.Findings: There is a statistically significant relationship between the dimensions of KM (creation of knowledge, knowledge acquisition, organization of knowledge, knowledge distribution, and use of knowledge) and OS at commercial banks in Egypt.Practical implications: This research contributes to the need for organizations to practice KM in order to be able to meet contemporary intense competition, as this trend is to play an important role in enhancing OS. The study suggests that the commercial banks in Egypt can increase OS by influencing its KM. The study provided that it is necessary to pay more attention to the dimensions of KM as a key source for organizations to enhance the competitive advantage which is of prime significance for OS.Originality/value: The study observes that there is a critical shortage in KM and that a greater understanding of the factors that influence the OS is of great importance. Therefore, this study is to examine the relationship between KM and OS. This research dealt with KM in terms of its concept and dimensions, in addition to dealing with the role of KM in promoting OS. Accordingly, the study provided a set of recommendations including the necessity to pay more attention to KM as a key source for OS at commercial banks in Egypt