Kundenreaktionen auf das nonverbal dominante Verhalten von Verkaufs- und Servicepersonal unter Berücksichtigung der fundamentalen Dimensionen sozialer Kognitionen
Year of publication: |
2018
|
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Authors: | Holm, Mirjam |
Other Persons: | Orth, Ulrich R. (degree supervisor) |
Institutions: | Christian-Albrechts-Universität zu Kiel (degree granting) |
Publisher: |
Kiel : Universitätsbibliothek Kiel |
Subject: | Verkaufsverhalten | Sales behaviour | Autorität | Authority | Kognition | Cognition | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
Extent: | 1 Online-Ressource (V, 193 Blätter) Illustrationen |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Hochschulschrift |
Language: | German |
Thesis: | Dissertation, Christian-Albrechts-Universität zu Kiel, 2018 |
Source: | ECONIS - Online Catalogue of the ZBW |
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