Linked mystery shopping inventory to customer-seller encounters
Year of publication: |
2011
|
---|---|
Authors: | Kehagias, John ; Rigopoulou, Irini ; Vassilikopoulou, Aikaterini |
Published in: |
Journal of customer behaviour. - Helensburgh : Westburn, ISSN 1475-3928, ZDB-ID 2163005-7. - Vol. 10.2011, 1, p. 7-34
|
Subject: | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Verkaufsverhalten | Sales behaviour | Verkaufspersonal | Salespeople | Konsumentenverhalten | Consumer behaviour | Griechenland | Greece |
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