Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships
Year of publication: |
2012
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Authors: | Juga, Jari ; Juntunen, Jouni ; Juntunen, Mari |
Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 4.2012, 1, p. 17-29
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Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Logistik | Logistics | Outsourcing | Finnland | Finland |
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