Le stress des salariés en relation "service client" : les modes de management en question
| Year of publication: |
2014
|
|---|---|
| Authors: | Chanlat, Jean-François ; Haim, Patrick ; Bouveresse, Laurence |
| Institutions: | Université Paris-Dauphine (Paris IX) |
| Subject: | Stress lié au travail | Conditions de travail | Modes de management | Service à la clientèle |
| Series: | |
|---|---|
| Type of publication: | Book / Working Paper |
| Notes: | Published in Regards croisés sur la gestion du stress professionnel, . pp. 183-194.Length: 11 pages |
| Classification: | J28 - Safety; Accidents; Industrial Health; Job Satisfaction, Related Public Policy ; L84 - Personal and Professional Services ; M12 - Personnel Management ; M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, job satisfaction) |
| Source: |
Persistent link: https://www.econbiz.de/10011073700