Stress des salariés en relation service client : Proposition d'un cadre d'analyse à partir de cinq entreprises françaises
Year of publication: |
2013
|
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Authors: | Bouveresse, Laurence ; Haim, Patrick |
Institutions: | Université Paris-Dauphine (Paris IX) |
Subject: | Stress professionnel | Modes de management | Approche systémique | Estrés profesional | Modos de gestión | Enfoque sistémico | Systemic conceptual frame | Studies | Customer relations | Customer services | Human resource management | Occupational stress |
Series: | |
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Type of publication: | Book / Working Paper |
Notes: | Published in Recherches en Sciences de Gestion, 2013, no. 97. pp. 147-162.Length: 15 pages |
Classification: | J28 - Safety; Accidents; Industrial Health; Job Satisfaction, Related Public Policy ; L96 - Telecommunications ; M12 - Personnel Management ; M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, job satisfaction) |
Source: |
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