Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Joy M. Field; Mei Xue; Lorin M. Hitt
Year of publication: |
2012
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Authors: | Field, Joy M. ; Xue, Mei ; Hitt, Lorin M. |
Published in: |
Operations management research : OMR ; advancing practice through theory. - New York, NY : Springer, ISSN 1936-9743, ZDB-ID 24241830. - Vol. 5.2012, 1/2, p. 43-56
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